Ecom360
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Privacy Policy

Last updated: 22 September 2026

1. Who we are

Ecom360 ("Ecom360", "we", "us") is an e-commerce advertising and inventory-management platform operated by Semicolon Digital Ltd (registered in England and Wales). We help merchants and agencies manage advertising campaigns, product listings, inventory, and analytics across platforms including Google Ads, Google Merchant Center, Google Analytics, Amazon, Meta, TikTok, and Shopify. This policy explains what data we process and why. If you have questions, contact us at privacy@ecom360.ai.

2. Information we collect

  • Account data — name, email address, and authentication identifiers you provide when you sign up (via Firebase Authentication).
  • Connected-platform data — when you authorize a connection, we access data from that platform's API on your behalf (see Section 4 for the specific Google data).
  • Usage data — logs and diagnostic information needed to operate, secure, and debug the service.

3. How we use your information

We use the data we process solely to provide and improve the features you use, namely to:

  • display your advertising, merchant, and analytics performance in dashboards and reports;
  • create, update, pause, and optimize advertising campaigns and product listings that you direct;
  • forecast demand, manage inventory, and surface restock and optimization recommendations;
  • authenticate you and keep your account and connected integrations secure.

We do not sell your data, use it for advertising to you, or use it to train generalized AI/ML models.

4. Google user data & Limited Use

When you connect a Google account, Ecom360 requests only the OAuth scopes required for the features you enable. We access the following Google data on your behalf:

  • Google Ads (auth/adwords) — to read campaign, ad group, keyword, and performance data and to apply changes you initiate (budgets, status, bids, campaign creation).
  • Google Merchant Center (auth/content) — to read product feeds and item issues and to submit listing/feed optimizations you approve.
  • Google Analytics (auth/analytics.readonly) — to read traffic, conversion, and ecommerce metrics used in reporting and demand signals.
  • Search Console (auth/webmasters) — to read search-performance data used in cross-channel demand analysis.
  • Data Manager (auth/datamanager) — to upload the customer segments you choose to sync to Google Ads Customer Match. Identifiers are hashed before they leave our servers.

That is the complete list. Ecom360 does not request access to your Gmail, Drive, YouTube, Tag Manager, BigQuery, or Business Profile data. Google Sheets inventory imports do not use your Google account at all: you share a specific spreadsheet with Ecom360's service account, which can read only the sheets you share with it.

Limited Use disclosure. Ecom360's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We only use Google user data to provide or improve user-facing features that are prominent in the requesting interface; we do not transfer this data except as necessary to provide those features, to comply with applicable law, or as part of a merger/acquisition; we do not use it for serving advertisements; and we do not allow humans to read it unless we have your consent, it is necessary for security or to comply with law, or the data is aggregated and anonymized.

5. Storage, security & retention

Data is stored on Google Cloud Platform (region europe-west2). OAuth tokens and other credentials are encrypted at rest using AES-256-GCM. Access is restricted to authenticated requests scoped to your tenant. We retain data for as long as your account is active.

6. User Data Deletion & Access Revocation

You have full control over your connected accounts and data at all times:

  • Revoking Google Access: You can revoke Ecom360's access to your Google Account at any time through your Google Account Security Settings. Revoking access terminates all current and future API requests immediately.
  • Disconnecting Integrations: Within the Ecom360 dashboard under Settings → Integrations, you can disconnect any connected platform at any time, which immediately deletes stored OAuth tokens from our database.
  • Account & Data Deletion Requests: You may request permanent deletion of your account and all associated data by sending an email to privacy@ecom360.ai. All personal and integrated data will be permanently purged from our active systems within 30 days.

7. Sharing & Sub-processors

We share data only with sub-processors strictly necessary to operate the service (Google Cloud Platform for hosting and database storage, and Firebase for authentication). We never sell, rent, or monetize personal data or platform data.

8. Your rights (GDPR / UK GDPR)

Under UK GDPR and EU GDPR, you have the right to access, rectify, export, or erase your personal data, as well as the right to restrict or object to certain processing. Contact privacy@ecom360.ai to exercise any of these rights.

9. Changes to this policy

We may update this policy periodically to reflect changes in our services or legal obligations. Material changes will be reflected by updating the "Last updated" date above.

10. Contact & Legal Entity

Semicolon Digital Ltd
Registered in England and Wales
Support: support@ecom360.ai
Privacy Inquiries: privacy@ecom360.ai